Thoroughly read The British Airways Swipe Card Debacle, Exercise 10.2 on pages 342-343. Fully answer questions 2 and 4 located on page 342.

Your report for solving the case must include the following headings:

Overview—Summarizing the case scenario and identifying all the problems, issues, constraints, related to the case.
Discussion Questions—Answering all the questions.
Debriefing—Reflecting your thoughts, opinions, and solutions based on the case.

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