Jean is a 55-year-old Indigenous woman living in a suburb in Sydney South West Local Health District. She has previously been diagnosed with a chronic condition and recently experienced an exacerbation of symptoms. Jean doesn’t like attending the hospital as she has states that everyone is in a rush that no one really listens to her, she is concerned about the lack of privacy when clinical staff discuss her condition and worries if an appropriate care plan has been made that will support her health on discharge. Jean is taking regular medication although she confides that it is sometimes

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