How could intelligent bots similar to CA Unicenters’ ‘ Neugents’ enhance real time business performance management and reporting?

DQ #1: How could intelligent bots similar to CA Unicenters’ ‘ Neugents’ enhance real time business performance management and reporting?

How could intelligent bots similar to CA Unicenters’ ‘ Neugents’ enhance real time business performance management and reporting?

DQ #1: How could intelligent bots similar to CA Unicenters’ ‘ Neugents’ enhance real time business performance management and reporting?
Please see: http://findarticles.com/p/articles/mi_m0FOX/is_3_4/ai_54128713/

DQ #2: How many KPIs in a management measurement system should any professional be responsible for? Does the traditional span of control policies and practices apply here?

DQ #3: How are operational and tactical dashboards different and how are they similar?

More details;

Once a firm has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. As such, Key Performance Indicators (KPIs) enable professionals to measure performance against those targets objectively. However, there are many different KPIs, which they differ depending on the organization. The challenge is to find the right level KPI’s for effective measurement and management. Initially, also, this article provides useful notes about the number of KPIs that any professional should be responsible for. Alongside the business efforts to measure performance and also examine whether their strategies have been achieved, operational and tactical dashboards have become a
critical addition to planning and decision-making toolbox. Thus, this paper also provides the differences
between the use of operational and tactical performance dashboards, as well as the common ground between those two.

Should Dashboards Be Designed from the Bottom Up or Top Down?

Gonzales (2009) considers ‘metrics’1 and KPIs2 as the building blocks of dashboard visualizations and consequently the means by which users are alerted of their distance viz-aviz their objectives. The issue enters however into fluid territory due to the commonly3 blurred demarcation4 lines between ‘scoreboards’ and ‘dashboards’.

Scorecards exist at the highest echelon of a firm whilst dashboards pertain to a level lower. The former are primarily used to help align operational execution with business strategy whilst the latter focus on the operational goals themselves5 (Gonzales, T, 2009).

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